Scheduling

We will schedule your appointment as promptly as possible. If you have discomfort or an emergency situation, every attempt will be made to see you that day.

We try our best to stay on schedule by scheduling what we think is the proper amount of time depending on the procedure being done, and to allow enough time to set up for the next appointment. There are times, however, when a procedure may become more complicated than expected and thus take longer to complete. That could put us behind schedule and if that happens we will make an effort to contact you via your cell to let you know we are running behind schedule. We try to keep an open slot each day for emergencies, so they do not usually interfere with our scheduling. 

Please try to arrive about 15 minutes early for your initial appointment to fill out paperwork. We ask that you show up on time for your appointments. If you are running late, please call us so that we know, so that we can determine if we will have enough time to complete your procedure, or if we need to adjust otherwise. We do not rush through any appointments. 

If you find it necessary to cancel or reschedule an appointment, please let us know as soon as possible. The time of your appointment has been reserved exclusively for you, and it is very difficult to fill last minute cancellations. We do realize that unexpected life situations come up, and just ask that you do not cancel appointments for frivolous reasons. Remember the old maxim ” A broken appointment hurts three, you, me and another patient”.

We do reserve the right to assess a fee for excessive last minute cancellations and for “no show” appointments, or for 1 hour appointments without at least 24 hours notice, and 48 hour notice for longer appointments. We do appreciate your understanding and cooperation.

In the case of inclement weather, we usually follow the closure notifications of the school system. If Greenwich schools are closed or on a delay, we will usually do the same. You will be called in the morning if we are closed due to snow or other weather issues.

EMERGENCY COVERAGE

Our answering machine is on 24 hours a day.  If you call after hours or on the weekend, the message will instruct you how to reach me, or the covering dentist if I am out of town for a dental meeting or vacation. My cell # is always on the message on the answering machine when the office is closed. Please limit emergency calls to true emergencies, or if you want to be seen the next day. Please try to call between the hours of 6am-9pm. The dentists who cover for me if I am away are carefully chosen colleagues who have a similar practice philosophy to mine. If I am unavailable, I am sure they will treat you just as I would.

 

Please call us at Greenwich Office Phone Number 203-869-6129 with any questions or to schedule an appointment.